Returns & Refund Policy

We want you to be completely happy with your purchase from GK Horsemanship Equipment.

Returns

If you wish to return an item, please contact us within 7 days of receiving your order.

Returned items must be sent back within 30 days of delivery and must be in clean, unused condition, with no signs of wear, damage, dirt, hair, or use. Items must be returned in a condition suitable for resale.

Before returning an item due to fit or sizing concerns, we are happy to review photographs and offer advice. In many cases, we can recommend a more suitable size or alternative product. Simply send us clear photographs and we'll do our best to help.

Returns Due to Fit or Sizing

If an item is returned because it is not the correct fit for your horse, a store credit or replacement item will be offered once the returned item has been received and inspected.

We are always happy to help customers choose the most suitable replacement product and ensure both horse and handler are happy with their equipment.

Faulty Items

We take great pride in the quality of our products. However, if you believe your item is faulty, please contact us as soon as possible with photographs and details of the issue.

Where a fault is confirmed, we will offer one of the following:

• Repair of the item

• Replacement item

• Full refund

The appropriate remedy will depend on the nature of the fault and the condition of the item.

Return Postage

Unless an item is confirmed to be faulty, customers are responsible for the cost of return postage.

For your protection, we recommend using a tracked postal service, as we cannot accept responsibility for items lost or damaged during return transit.

Need Help?

If you have any questions about sizing, fit, product selection, exchanges, or returns, please contact us before placing your order or returning an item. We are always happy to offer advice and help you find the most suitable equipment for your horse.

Your Statutory Rights

This Returns & Refund Policy is provided in addition to, and does not affect, your statutory rights under applicable UK consumer protection legislation, including the Consumer Rights Act 2015 and Consumer Contracts Regulations.